In order to provide increased access to mental health care during the COVID-19 crisis, Alleviant Health Centers has expanded its Telebehavioral Health services.

All of our clinicians are able to provide therapy or medication management visits by telephone or a HIPAA-compliant televideo platform like Zoom or Doxy.me. Because insurance payers are actively changing their benefits coverage for telehealth care on a daily basis, we encourage all patients to check with their own insurance carrier to confirm the type of coverage they have to avoid receiving an unexpected bill.

Telehealth Updates

Insurance Copay/Deductible/Coinsurance Waived  Telehealth Telephone
Cigna No Effective 03/17-05/31/2020: Included a benefit of patient’s plan only. Effective 03/17-05/31/2020: patients can be seen if telehealth is an included benefit of patient’s plan.Telephonic can be provided if patient does not have access to technology for telehealth.
Aetna Aetna Commercial patients pay $0 for covered telemedicine visits until 06/04/2020 All providers can perform until 06/06/2020 even if not credentialed Until 06/04/2020 Aetna will cover minor acute evaluation and management services care services rendered via telephone. A visual connection is not required. For behavioral health visits – a synchronous audiovisual connection is still required.
BCBS All copays, coinsurances, deductibles waived until 05/15/2020 Effective 03/31/2020: BCBS now covers telehealth for all licensed therapists (LCSW, LPC, PhD, PsyD) in addition to MD/APRNs Effective 03/16/2020:. All License Covered now. DOES NOT APPLY TO AR STATE, PUBLIC EMPLOYEES Self Funded Plan, or BADV
Qualchoice All copays, coinsurances, deductibles waived until 06/30/2020 All Providers can perform telehealth from 03/17/2020-06/30/2020 All Providers can perform Telehealth from 03/17/2020-06/30/2020
Optum Standard coinsurances/Deductible/Copays apply All providers can perform until 04/30/2020 if the patient’s plan covers telehealth All providers can perform until 04/30/2020 if the patient’s plan covers telehealth
Medicare Standard coinsurances/deductible/copays apply Effective 03/06/2020 all providers can perform telehealth
Medicaid No 60-day window from 03/18/2020: Physicians may use telemedicine to diagnose, treat, and, when clinically appropriate, prescribe a non-controlled drug to the patient. 60-day window from 03/18/2020
Ambetter Zero member liability From 03/17/2020-06/30/2020 all providers can see patients via telehealth. From 03/17/2020-06/30/2020 all providers can see patients via telehealth.

Note: If you are concerned about your coverage, please call the phone number located on the back of your insurance card.