In order to provide increased access to mental health care during the COVID-19 crisis, Alleviant Health Centers has expanded its Telebehavioral Health services.
All of our clinicians are able to provide therapy or medication management visits by telephone or a HIPAA-compliant televideo platform like Zoom or Doxy.me. Because insurance payers are actively changing their benefits coverage for telehealth care on a daily basis, we encourage all patients to check with their own insurance carrier to confirm the type of coverage they have to avoid receiving an unexpected bill.
|Cigna||No||Effective 03/17-05/31/2020: Included a benefit of patient’s plan only.||Effective 03/17-05/31/2020: patients can be seen if telehealth is an included benefit of patient’s plan.Telephonic can be provided if patient does not have access to technology for telehealth.|
|Aetna||Aetna Commercial patients pay $0 for covered telemedicine visits until 06/04/2020||All providers can perform until 06/06/2020 even if not credentialed||Until 06/04/2020 Aetna will cover minor acute evaluation and management services care services rendered via telephone. A visual connection is not required. For behavioral health visits – a synchronous audiovisual connection is still required.|
|BCBS||All copays, coinsurances, deductibles waived until 05/15/2020||Effective 03/31/2020: BCBS now covers telehealth for all licensed therapists (LCSW, LPC, PhD, PsyD) in addition to MD/APRNs||Effective 03/16/2020:. All License Covered now. DOES NOT APPLY TO AR STATE, PUBLIC EMPLOYEES Self Funded Plan, or BADV|
|Qualchoice||All copays, coinsurances, deductibles waived until 06/30/2020||All Providers can perform telehealth from 03/17/2020-06/30/2020||All Providers can perform Telehealth from 03/17/2020-06/30/2020|
|Optum||Standard coinsurances/Deductible/Copays apply||All providers can perform until 04/30/2020 if the patient’s plan covers telehealth||All providers can perform until 04/30/2020 if the patient’s plan covers telehealth|
|Medicare||Standard coinsurances/deductible/copays apply||Effective 03/06/2020 all providers can perform telehealth|
|Medicaid||No||60-day window from 03/18/2020: Physicians may use telemedicine to diagnose, treat, and, when clinically appropriate, prescribe a non-controlled drug to the patient.||60-day window from 03/18/2020|
|Ambetter||Zero member liability||From 03/17/2020-06/30/2020 all providers can see patients via telehealth.||From 03/17/2020-06/30/2020 all providers can see patients via telehealth.|
Note: If you are concerned about your coverage, please call the phone number located on the back of your insurance card.