In order to provide increased access to mental health care during the COVID-19 crisis, Alleviant Health Centers has expanded its Telebehavioral Health services.
All of our clinicians are able to provide therapy or medication management visits by telephone or a HIPAA-compliant televideo platform like Zoom or Doxy.me. Because insurance payers are actively changing their benefits coverage for telehealth care on a daily basis, we encourage all patients to check with their own insurance carrier to confirm the type of coverage they have to avoid receiving an unexpected bill.
Coronavirus Self-Checker
The purpose of the Coronavirus Self-Checker is to help you make decisions about seeking appropriate medical care. This system is not intended for the diagnosis or treatment of disease or other conditions, including COVID-19.
COVID-19 Resources
Parenting2Go
Parenting skills for Veterans and Service members
COVID-19 Testing
Drive-through testing is now available in Little Rock at the new Baptist testing location. Patients stay in their car and give their name and personal information. After that, medical providers take their temperature and they swab their nose. Results are expected within 48-72 hrs.
1120 Medical Center Dr, Little Rock, AR 72205
Telehealth Updates
| Insurance | Copay/Deductible/Coinsurance Waived | Telehealth | Telephone |
|---|---|---|---|
| Cigna | No | Effective 03/17-12/31/2020: Patients can be seen if telehealth is an Included benefit of the patient’s plan. | Effective 03/17-12/31/2020: Patients can be seen if telehealth is an Included benefit of the patient’s plan. Telephonic can be provided if patient does not have access to technology for telehealth. |
| Aetna | Aetna Commercial patients pay $0 for covered telemedicine visits until 12/31/2020. | All providers can perform until 12/31/2020. Cost-share is only waived until 12/31/2020. | Until 12/31/2020 Aetna will cover minor acute evaluation and management services care services rendered via telephone. A visual connection is not required. For behavioral health visits – a synchronous audiovisual connection is still required. |
| BCBS | All copays, coinsurances, deductibles waived until 01/21/2021. | Effective 03/16/2020-1/21/2021: All providers can perform telehealth. Covers Exchange Policy. Does not apply to Arkansas state, public employees self-funded plan, or Blue Advantage. | Effective 03/16/2020-1/21/2021: All providers can perform telehealth. Covers Exchange Policy. Does not apply to Arkansas state, public employees self-funded plan, or Blue Advantage. |
| Qualchoice | All copays, coinsurances, deductibles waived until 1/21/2021. | All providers can perform telehealth until 1/21/2021 if the patient’s plan covers telehealth. | All providers can perform telehealth until 1/21/2021 if the patient’s plan covers telehealth. |
| Optum | Standard coinsurances/deductible/copays apply | All providers can perform telehealth services until 10/22/2020 if the patient’s plan covers telehealth. | All providers can perform telehealth services until 10/22/2020 if the patient’s plan covers telehealth. |
| Medicare | Standard coinsurances/deductible/copays apply | Effective 03/06/2020 all providers can perform telehealth | |
| Ambetter | Zero member liability | From 03/17/2020-10/25/2020 all providers can see patients via telehealth. | From 03/17/2020-10/25/2020 all providers can see patients via telehealth. |
Note: If you are concerned about your coverage, please call the phone number located on the back of your insurance card.